v1.0.8 WooCommerce Refund And Exchange

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WooCommerce Refund And Exchange

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4.53 out of 5 based on 17 customer ratings
(17)

25$ Free Trial Version Coming Soon

WooCommerce Refund And Exchange is an all in one solution for all your refund process and replaces default process which doesn’t provide any option to better communicate with customer and handle refund requests. This system enables you with a whole lot offeatures listed.

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WooCommerce Refund And Exchange

Overview

– Are you fed up with refund requests and don’t know how to
handle them all?

– Is your limited refund process drying up your customers
away due to hectic and complex methods?

We just came a with a unique and ultimate solution
which would make whole refund process smooth and
simple
, which would eventually saves your customer at every possible
point. WooCommerce refund and exchange allows users to
submit product refund request or exchange request.
Whole process goes under a dedicated mailing system
which would keep both parties on same note and at any point of time
store owner and buyer can make adjustments accordingly.

WooCommerce Refund and Exchange is an all in one
solution for all your refund process and replaces default process which
doesn’t provide any option to better communicate with customer and
handle refund requests. This system enables you with a whole lot of
features listed as:

Custom Order Status

Multiple order status is created for refund and exchange process
as return-requested, return-approved, return-canceled,
exchange-requested, exchange-approve, exchange-canceled. As return and
exchange process run order status is changed.

When User send a return request for an order product then order
status become Return Requested, when product return request is approved
then order status become return approved and when product return
request is canceled then order status become return canceled.

When User send an exchange request for an order product then
order status become Exchange Requested, when product exchange request
is approved then order status become Exchange approved and when product
exchange request is canceled then order status become exchange
canceled.

Availability

Return and exchange feature is available upto certain number of
days when order is completed. When order status is completed then user
can able to send return and exchange request. If any of one request is
in process then other request can’t be sent. It means both return as
well as exchange request for an order is not placed simultaneously for
an order.

Refund

User can submit product return request for an order product. When
a return request is accepted then woocommerce refund feature is used
for refund process. User can send multiple return request upto the
available days and if any request is already processed. It means user
can send return request for order product multiple times even any of
previous return request is processed.

Exchange

User can submit multiple product exchange request for an order
product and a new order is generated for exchanged product and if
exchange amount is exceed from the selected product amount then
woocommerce defaults payment method is used for payment of extra
amounts.User can send multiple exchange request upto the available days
and if any request is already processed. It means user can send
exchange request for order product multiple times even any of previous
return request is processed.

Tax Handling

Merchant can refund amount included with Tax. If Include Tax setting is enabled then user can return or exchange product with tax included product price.
If Merchant disable Include Tax setting then tax price is not calculated in refund as well as exchange. Include tax setting is seperate for both return and exchange
process.

Auto Accept Return Request

If merchant want to auto accept the return request then enable the auto accept return request setting and when user submit any product return request then
request is automatically approved and merchant get a notification mail regarding that return request i.e A return request is approved you have to refund amount for that
order return request.

Return/Exchange for Guset User

Return and exchange request can be submitted by both Guest as well as Registered User. There is page created with name Return/Exchange Request on extension activation, where
guest user enter their orderid and email and proceed with return/exchange request.

Handling Fee

Merchant can add handling fee for both return as well as exchange
request.These fee may be exchange fee, Shipping fee etc. according to
admin.

Minimum Order Amount

The order total must be greater or equal to minimum order amount
set on backend for enable both feature. The minimum order amount is set
for both return and exchange request setting.

Sale Item

There is a feature to prevent Sale Items from refund and exchange
requestIf this feature is enable then user can’t send the return or
exchange request for Sale Items. Sale Item setting is defined return
and exchange request separately.

Email Notification

Merchant can also customize user notification mail from backend.

Notification Include :

  • Return Request Send Notification.
  • Return Request Received Notification.
  • Return Request Approve Notification.
  • Return Request Cancel Notification.
  • Exchange Request Send Notification.
  • Exchange Request Received Notification.
  • Exchange Request Approve Notification.
  • Exchange Request Cancel Notification.

Product Disable

Merchant can prevent any product from refund and exchange
request. There is an option in Advanced section on product detail page
to disable refund and exchange for a product.

Category Disable

Admin can prevent any specifics category products from return as
well as exchange request.

Multiple Request handling

Admin can enable/disbale multiple return or exhange request for an order. If merchant disable
Multiple Request handling then one request either return or exchange request is processed for an order.

Manage Stock

Merchant can manage stock of returned and exchanged request product when request accepted. If setting is enabled then exchanged or return product quantity is added to product stock.

Manage Request for Order Status

Merchant can select the order status to which user can send return and exchange request.

Custom CSS

Merchant can custom css for return and exchange request form if required.

Customer Wallet

Merchant can enable this feature to save the refund amount into customer wallet, except to refund the amount.

Wallet Payment

Add a payment gateway for User to make payment through their wallet.

Manage Customer Wallet

Add a Setting to manage Customer Wallet from the user edit page.

Shortcode for Customer Wallet

Add a Shortcode to display the Customer Wallet on any page.

Regenerate Wallet Code

Add a Coupon Regenerator for allowing customer to change Wallet Coupon Code.

Cancel Order

Add Cancel Order Feature for the customers.

Key features

  • Merchant can enable/disable return request feature.
  • User can return product of an order after delivery.
  • User can submit multiple product return request with reason.
  • Return feature is enable for selected number of days from
    order delivered.
  • Merchant can disable return feature for sale items.
  • Merchant can exclude shipping cost for return product.
  • Merchant can prevent selected category product from return.
  • Merchant can enable/disable Exchange request feature.
  • User can submit multiple product Exchange request with reason.
  • Exchange feature is enable for selected number of days from
    order delivered.
  • Merchant and admin both notify with email for all event.
  • Merchant can Customize refund and exchange mail content.
  • User can submit multiple product Exchange request with reason.
  • Exchange feature is enable for selected number of days from
    order delivered.
  • Merchant and admin both notify with email for all event.
  • Merchant can Customize refund and exchange mail content.
  • User can pay for extra amount in exchange process.
  • Merchant can enable/disable multiple return exchange request.
  • Set minimum number of day for Auto accept return request .
  • Merchant can set email content Header and Footer.
  • Merchant can Manage returned and exchanged requested product.
  • Merchant can enable return and exchange request for selected order status.
  • Merchant can custom css for return and exchange request form if required.
  • Merchant can enable that refund amount is added to customer wallet.
  • Add a payment gateway for User to make payment through their wallet.
  • Add a Setting to manage Customer Wallet from the user edit page.
  • Add a Shortcode to display the Customer Wallet on any page.
  • Add a Coupon Regenerator for allowing customer to change Wallet Coupon Code.
  • Add Cancel Order Feature for the customers.

Other features

Minimum Requirements

  • WordPress 4.0 or greater.
  • WooCommerce 2.3.0 or greater.
  • PHP version 5.5.5 or greater.
  • MySQL version 5.0 or greater.

Translation Ready

.po and .mo files included, for easy translation

Thank-you for your interest in WooCommerce Refund and Exchange, Makewebbetter.

Plugin Documentation

Please click here

Changelog

21.02.2017 - ver 1.0.8
    - New     : Add Cancel Order Feature for the customers
    - New     : Add Setting Page for changing texts on Frontend

03.02.2017 - ver 1.0.7
    - New     : Add Setting to provide and change Customer Wallet Amount
    - New     : Add Shortcode to display the customer wallet on any page
    - New     : Add Coupon Regenerator for changing wallet coupon of the customer
    - Fixed   : Wallet Deduction for Pending Payment Orders

28.01.2017 - ver 1.0.6
    - Fixed     : Wallet Deduction while Payment
    - Fixed     : Use of Wallet Coupon on Cart Page
    - Fixed     : Exchange button visibility on shop page

03.01.2017 - ver 1.0.5
    - New       : Add New Payment Gateway for using wallet amount
    - New       : Add Setting for Cancel order amount in user wallet
    - New       : Add setting to enable Request for selected order status
    - New       : Add setting of Custom Css for return and exchange request form if required
    - New       : Add setting of Wallet. Registered User refund amount is added to wallet
    - New       : Add setting to resolve theme compatibility issue
    - New       : Add custom css setting for return and exchange form

05.12.2016 - ver 1.0.4
    - New       : Manage Stock of exchanged and returned products
    - New       : Add Header Footer to email Content.    
    - Update   : Make Mail Notification Design more attractive

08.11.2016 - ver 1.0.3
    - New        : Add minimum number of days for auto accept return request.
     - New      : Multiple request handling feature
     - Update   : Make return and exchange request form more user friendly
     - Update   : Make user interface clear 

27.09.2016 - ver 1.0.2
    - New      : Add exchange feature for all product type
    - New      : Automatic accept return request
    - New      : Return product including Tax
    - New      : Return and Exchange for guest User.
    - Update   : Update Language file
    - Update   : Make Mail Notification Design more attractive
    - Fixed    : Exchange Variable product listing

17.09.2016 - ver 1.0.1
    - New     : Create a setting to show/hide Reason Description for return and exchange request form
    - Update  : Make Return and exchange form compatible to all themes.     
    - Update  : Make notification more clear and user friendly

14.09.2016 - ver 1.0.0
    - Initial Release
Compatible Browsers

Chrome, Firefox, Safari, Opera, Edge, IE11, IE10, IE9

Compatible With

WooCommerce 2.4.x, WooCommerce 2.5, WooCommerce 2.6.x

Files Included

JavaScript JS, CSS, HTML, PHP

Software Version

WordPress 4.0, WordPress 4.1, WordPress 4.2, WordPress 4.3, WordPress 4.3.1, WordPress 4.4, WordPress 4.4.1, WordPress 4.4.2, WordPress 4.5, WordPress 4.5.1, WordPress 4.5.2, WordPress 4.5.x, WordPress 4.6

17 reviews for WooCommerce Refund And Exchange

  1. WooCommerce Refund And Exchange
    5 out of 5

    :

    I ran into some conflicts between the plugin any my system setup as well as some suggestions to improve the plugin to allow for customization I needed. The support and dev teams responded immediately correcting all the issues and implementing the improvements I suggested to make it possible to customize the way I needed it and hopefully making it better for all future users.

  2. WooCommerce Refund And Exchange
    1 out of 5

    :

    This is a pathetic plugin with so many bugs their support is incompetent can not resolve the issues and always say this is not compatible for one or other things. Few thing this RAE does not support Wallet management is very poor, they have managed wallet as a discount coupon and it doesn’t get refunded in case of refund
    they don’t have option for partial payment in case you want to use your wallet amount + normal payment method
    multiple exchange and refund cycles are full of bugs and now they say they do not support it.
    Multiple currency plugin is not compatible with this plugin. I would not recommend this plugin, instead tel clients to opt for another commerce solution with better refund and exchange module.

  3. WooCommerce Refund And Exchange
    5 out of 5

    :

  4. WooCommerce Refund And Exchange
    5 out of 5

    :

    Excellent customer support. Quick responses and quick fixing issues. Recommended!!

  5. WooCommerce Refund And Exchange
    5 out of 5

    :

    Great Plugin. Really takes Woocommerce to a new level. Offers Excellent Support!!

  6. WooCommerce Refund And Exchange
    5 out of 5

    :

    Great support team: immediate response time and great issue solving ability. 5 raised to the fifth stars

  7. WooCommerce Refund And Exchange
    5 out of 5

    :

    This plugin is excellent for us – we are essentially a clothing business so by nature we get a lot of returns / exchanges (size / fit etc).
    This takes a huge amount of the work out of this. Can’t recommend it enough.
    Got stuck setting up the form for non-account customers. Support were very quick and logged into our site and sorted in no time.
    Recommended.

  8. WooCommerce Refund And Exchange
    5 out of 5

    :

  9. WooCommerce Refund And Exchange
    5 out of 5

    :

    I have no words to describe the professionalism of this technical support team, it is simply incredible, I still can not believe the willingness to help their clients, thank you very much, keep what you are doing with as much excellence as now, doing the extra mile you will going very far. Today you are my favorites.

  10. WooCommerce Refund And Exchange
    1 out of 5

    :

    Exchanged order amount calculation is incorrect, the new order has negative tax value with 0 € total amount, code quality is not describable.
    $order = (object)$order_detail->get_address(‘shipping’);
    why would you save the address in a variable named order? However the customer service was available, they could not fix the error. Refund request is delayed with “we will get back to you soon”…

  11. WooCommerce Refund And Exchange
    5 out of 5

    :

  12. WooCommerce Refund And Exchange
    5 out of 5

    :

    brilliant plugin with equally brilliant support

  13. WooCommerce Refund And Exchange
    5 out of 5

    :

    I made this purchase with wrong understanding but my requirement was considered, along with feature availability, customer support is very prompt and everytime good to see positive response which makes this plugin very useful.

  14. WooCommerce Refund And Exchange
    5 out of 5

    :

  15. WooCommerce Refund And Exchange
    5 out of 5

    :

    The best customer support I have received for any of the plugins I have purchased for our Commerce site. Initially the product did not quite work out of the box for the Variable products in the exchange mode. However, as soon as I raised the issue the support team jumped right on it and resolved it very very quickly, i think they worked very hard to sort it all out. They have in fact gone the extra yard by assisting with looking at a plugin issue with a third party I can not praise them enough. In addition The plugin itself works great worth paying more that $22 for.

  16. WooCommerce Refund And Exchange
    5 out of 5

    :

    Finally! A WooCommerce return/exhcange plugin that is simple to use, well designed, and packed with hnady features. Awesome Support!!! Great work.

  17. WooCommerce Refund And Exchange
    5 out of 5

    :

    Had a problem with this plugin, although it was not there plugin that causes the problem, they helped me out great!

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