v1.0.8 Updated WooCommerce Refund And Exchange With RMA

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WooCommerce Refund And Exchange With RMA

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4.76 out of 5 based on 33 customer ratings
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WooCommerce Refund And Exchange is an all in one solution for all your refund process and replaces default process which doesn’t provide any option to better communicate with customer and handle refund requests. This system enables you with a whole lot offeatures listed.

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WooCommerce Refund And Exchange With RMA

WooCommerce Refund And Exchange With RMAWooCommerce Refund And Exchange With RMAWooCommerce Refund And Exchange With RMAWooCommerce Refund And Exchange With RMAWooCommerce Refund And Exchange With RMA

WooCommerce Refund And Exchange With RMA  
WooCommerce Refund And Exchange With RMA

WooCommerce Refund And Exchange With RMA  
WooCommerce Refund And Exchange With RMA

WooCommerce Refund and Exchange system

This extension is an all in one solution for all your refund process and replaces a default process which doesn’t provide any option to better communicate with the customer and handle refund requests.

Is your limited refund process drying up your customers away due to hectic and complex methods?

We just came with a unique and ultimate solution which would make whole refund process smooth and simple, which would eventually save your customer at every possible point.

Refund and exchange system allow users to submit product refund request or exchange request. The whole process goes under a dedicated mailing system which would keep both parties on the same note and at my point of time store owner and the buyer can make adjustments accordingly.

WooCommerce Refund And Exchange With RMA

WooCommerce Refund And Exchange With RMA

WooCommerce Refund And Exchange With RMAWooCommerce Refund And Exchange With RMA

Key Features

Custom Order Status for WooCommerce Refund

Multiple order status is created for refund and exchange process
as refund-requested, refund-approved, refund-canceled,
exchange-requested, exchange-approve, exchange-canceled. As refund and
exchange process run order status is changed.

When a customer sends a refund request for an order product then order
status become Refund Requested, when a product refund request is approved
then order status become refund approved and when product refund
request is canceled then order status become refund canceled.

When a customer sends an exchange request for an order, product then order status become an Exchange Requested when a product exchange request is approved, then order status become Exchange approved and when the product exchange request is canceled then order status become an exchange canceled.

Availability

Refund and exchange feature is available up to a certain number of
days when the order is completed. When the order status is completed then the user can
able to send refund and exchange request. If any of one request is
in the process then another request can’t be sent. It means both refunds, as
well as exchange request for an order is not placed simultaneously for
an order.

Refund

The customer can submit product refund request for an order product. When
a refund request is accepted then woocommerce refund feature is used
for refund process. The user can send multiple refund request up to the
available days and if any request is already processed. It means the user
can send refund request for order product multiple times even any of
previous refund request is processed.

Exchange

The customer can submit multiple product exchange request for an order
product and a new order is generated for exchanged product and if
exchange amount exceeds the selected product amount then
woocommerce defaults payment method is used for payment of extra
amounts.The user can send multiple exchange request up to the available days
and if any request is already processed. It means the user can send
exchange request for order product multiple times even any of previous
return request is processed.

Tax Handling

The merchant can refund amount included with Tax. If Include Tax setting is enabled then the user can refund or exchange product with tax included product price.
If Merchant disables Include Tax setting then tax price is not calculated in a refund as well as exchange. Include tax setting is separate from both refund and exchange
process.

Auto Accept Refund Request

If a merchant wants to auto accept the refund request then enable the auto to accept refund request setting and when the user submits any product refund request then
the request is automatically approved and merchant get a notification email regarding that refund request i.e A refund request is approved you have to refund amount for that
order refund request.

Refund/Exchange for Guest User

Return and exchange request can be submitted by both Guest as well as Registered User. There is a page created with name Refund/Exchange Request on extension activation, where
the guest user enters their order id and email and proceeds with refund/exchange request.

Handling Fee

The merchant can add handling fee for both refunds as well as exchange
request.This fee may be exchanged fee, Shipping fee etc. according to
admin.

Minimum Order Amount

The order total must be greater or equal to minimum order amount
set on the backend for enabling both features. The minimum order amount is set
for both refund and exchange request setting.

Sale Item

There is a feature to prevent Sale Items from the refund and exchange
request If this feature is enabled then Customer can’t send the refund or
exchange request for Sale Items. Sale Item setting is defined refund
and exchange request separately.

Email Notification

The merchant can also customize user notification email from the backend.

Notification Include :

  • Refund Request Send Notification.
  • Refund Request Received Notification.
  • Refund Request Approve Notification.
  • Refund Request Cancel Notification.
  • Exchange Request Send Notification.
  • Exchange Request Received Notification.
  • Exchange Request Approve Notification.
  • Exchange Request Cancel Notification.

Product Disable

The merchant can prevent any product from refund and exchange
request. There is an option in Advanced section on product detail page
to disable refund and exchange for a product.

Category Disable

The merchant can prevent any specifics category products from refund as
well as exchange request.

Multiple Request handling

The merchant can enable/disable multiple refund or exhange request for an order. If merchant disables
Multiple Request handling then one request either refund or exchange request is processed for an order.

Manage Stock

The merchant can manage the stock of refunded and exchanged request product when request accepted. If the setting is enabled then exchanged or refund product quantity is added to product stock.

Manage Request for Order Status

The merchant can select the order status to which Customer can send refund and exchange request.

Custom CSS

The merchant can do custom CSS for refund and exchange request form if required.

Customer Wallet

The merchant can enable this feature to save the refund amount into customer wallet, except to refund the amount.

Wallet Payment

Add a payment gateway for Customer to make payment through their wallet.

Manage Customer Wallet

Manage the Customer Wallet from the Customer edit page.

Shortcode for Customer Wallet

Add a Shortcode to display the Customer Wallet on any page.

Regenerate Wallet Code

Add a Coupon Regenerator for allowing the customer to change Wallet Coupon Code.

Cancel Order

Add Cancel Order Feature for the customers.

Catalog Settings

Catalog settings work in first priority here merchant can select products and set maximum refund and exchange days of catalog products.

Refund Policy

Merchant can enable this feature for set the refund policy from two way in this WooCommerce refund Plugin

  • Price based policy
  • Time based policy

Enable Exchange Request With Same Product or its Variations

Now you can exchange your ordered product with the same product and it’s variations only.

Custom Email Template for WooCommerce refund plugin

Now you can also send a custom email template for refund and exchange request.

Key features of WooCommerce refund Plugin

  • Merchant can enable/disable refund request feature.
  • The customer can return the product of an order after delivery.
  • The customer can submit multiple product refund request with reason.
  • Return feature is enabled for a selected number of days from
    order delivered.
  • The merchant can disable refund feature for sale items.
  • The merchant can exclude shipping cost for refund product.
  • The merchant can prevent selected category product from the refund.
  • Merchant can enable/disable Exchange request feature.
  • The customer can submit multiple product Exchange request with reason.
  • Exchange feature is enabled for a selected number of days from
    order delivered.
  • The merchant can Customize refund and exchange email content.
  • Merchant and admin both notify with email for all event.
  • The customer can pay for an extra amount in the exchange process.
  • Merchant can enable/disable multiple refund exchange request.
  • Set minimum number of the day for Auto accept refund request.
  • The merchant can set email content Header and Footer.
  • The merchant can Manage refunded and exchange requested a product.
  • The merchant can enable refund and exchange request for selected order status.
  • The merchant can do custom CSS for refund and exchange request form if required.
  • The merchant can enable that refund amount is added to customer wallet.
  • Add a payment gateway for Customer to make payment through their wallet.
  • Add a Setting to manage Customer Wallet from the Customer edit page.
  • Add a Shortcode to display the Customer Wallet on any page.
  • Add a Coupon Regenerator for allowing the customer to change Wallet Coupon Code.
  • Add Cancel Order Feature for the customers.
  • Add Catalog Settings to select days for refund and exchange of products according to the admin requirement.
  • Add Time Based Refund Policy setting for admin.
  • Add Price Based Refund Policy setting for admin.
  • The customer can also exchange order in less old order amount and left amount refunded to the customer.
  • The customer can select refund method on time of product refunds like wallet refund and manual refund.

WooCommerce Refund & Exchange WC-Vendor Addon

This plugin comforts merchants to sell their products from an all-new automated platform, this too streamlines the process for Refund and Exchange.

This plugin also manages request and other related information on refund and exchange which was earlier controlled all by Admin. This in return resulted in lower buying by the customer and moving on to next seller. Via this plugin, a vendor can simply chuck out that situation and thereby allow to handle refund and exchange request with ease and also grant permission to accept or reject the customer’s refund and exchange request.

Know more about this plugin: Click here

WooCommerce Refund and Exchange Dokan addon

This plugin for WooCommerce Refund and Exchange Dokan Addon helps the vendor to straightforwardly know about which product is getting refunded and exchanged. This also makes a modernize process for Refund & Exchange.

This extension extends an all-new streamlined solution proper buying and selling of a product keeping heed with refund policy and returns policy. This will relieve the admin from imposing refund and exchange reasonings on the customers.

Know more about this plugin: Click here

Minimum Requirements

  • WordPress 4.0 or greater.
  • WooCommerce 2.3.0 or greater.
  • PHP version 5.5.5 or greater.
  • MySQL version 5.0 or greater.

Translation Ready

.po and .mo files included, for easy translation

Live Demo

Visit a demo to experience the powerful features of Plugin and explore.

Frontend demo Click here

Backend demo Click here

WooCommerce Refund and Exchange Lite

Download the free version now

Q. How to set up this Refund Products Setting?

A. Please reach the woocommerce menu -> RAE Configuration setting -> Click on the Refund Product -> Enable Refund Request setting.

Q. How to use wallet feature?

A. Enable this feature on WooCommerce -> RAE Configuration Setting -> Click on the Refund Product Setting -> Enable the Wallet Feature setting for add the refund amount to customer wallet.

Q. What exactly do Exclude Categories feature?

A. Go to the Refund Product Setting and select the categories which you don’t want to refund on that categories products.

Q. How to set the order status in which the order can be exchanged?

A. Go to the RAE Configuration Setting -> Click on the Exchange Product Setting and select the order status on which the order can be exchanged setting.

This plugin is not subjected to GDPR compliant as it does not store any sensitive data of a user. It only holds information related to software which is run by WordPress & WooCommerce of the holder.

Thank-you for your interest in WooCommerce Refund and Exchange, Makewebbetter.

Changelog

01.06.2018 - ver 2.1.4 

  - Fix : RAE Configuration wordpress url tweek

23.05.2018 - ver 2.1.3

  - New : Order/ Order's Product Cancel Mail For Admin
  - New : Confirmation From Customer Before Order/Order's Product Cancelation
  - New : Wallet Settings Tab Creation in RAE Settings
  - Fix : Shipping Fee Calculation Issue for Refund Approved Mail

26.03.2018 - ver 2.1.2 

  - New : Auto update extention from dashboard functionality added.
  - New : Purchase code varification added to use extention.

16.03.2018 - ver 2.1.1
  - New : Formatted Billing & Formatted Shipping Address Shortcode Added for RAE Mail Configuration.
  - New : WooCommerce Refund And Exchange WC-Vendor Addon Compatibility.

09.03.2018 - ver 2.1.0
  - New : Manual Refund or Exchange feature.
  - New : Show Sidebar in Refund or Exchange Request Form Setting added.   
  - New : Add to cart button display setting on time of exchange.
  - New : Some hooks added in refund and exchange request form.
  - New : Partial order(order's products cancel feature.
  - New : Design Renovation.
  - New : Help Section Added.
  - Fix : Bug fixes.

11.12.2017 - ver 2.0.0
  - New     : Return Shipping Label Feature.
  - New     : Price based Refund Policy Listing in Product Page(Product warranty Feature).
  - New     : Full admin Control in Stock Management.
  - New     : Full admin control in Refund Money.
  - New     : Refund & Exchange form Template Overridden through Theme.
  - Fix     : Tax Calculation Issue.
  - Fix     : Currency separator issue.
  - Fix     : Bug Fixes.

25.10.2017 - ver 1.1.2

  - Fixed   : Compatible with WooCommerce 3.2.x
  - Fixed   : Bug Fixed.

26.08.2017 - ver 1.1.1

  - New     : Email Template Modification.
  - New     : Order short codes for Email.
  - New     : Exchange With same product or its variation.

06.07.2017 - ver 1.1.0

  - New     : Compatible with woocommerce 3.1.0.
  - New     : Customer can also exchange order in less old order amount and left amount refunded to customer.
  - New     : Quantity will be updated on time of cancel order.
  - New     : Admin can also refund amount later in case of wallet disable.
  - New     : Customer can select refund method on time of product refund like wallet refund and manual refund.
  - Fixed   : Quantity update issue fixed on time of exchange and refund.
  - Fixed   : Exchange button only visible on in stock simple product in shop page.

30.05.2017 - ver 1.0.10
  - Fixed   : Issue Fixed.

20.04.2017 - ver 1.0.9
  - New     : Compatible with Woocommerce v3.0.x.
  - New     : Add Product Catalog Feature for the different refund and exchange days per catalog.
  - New     : Add Refund Policy Settings according to Time and Price Based.
  - Fixed   : Hide Add to Cart Button On Exchange.
  - Fixed   : Product Refund and Exchanged quantity accepts maximum bought product quantity.

21.02.2017 - ver 1.0.8
  - New     : Add Cancel Order Feature for the customerstt
  - New     : Add Setting Page for changing texts on Frontend

03.02.2017 - ver 1.0.7
  - New     : Add Setting to provide and change Customer Wallet Amount
  - New     : Add Shortcode to display the customer wallet on any page
  - New     : Add Coupon Regenerator for changing wallet coupon of the customer
  - Fixed   : Wallet Deduction for Pending Payment Orders

28.01.2017 - ver 1.0.6
  - Fixed : Wallet Deduction while Payment
  - Fixed : Use of Wallet Coupon on Cart Page
  - Fixed : Exchange button visibility on shop page

03.01.2017 - ver 1.0.5
- New : Add New Payment Gateway for using wallet amount
- New : Add Setting for Cancel order amount in user wallet
- New : Add setting to enable Request for selected order status
- New : Add setting of Custom CSS for refund and exchange request form if required
- New : Add setting of Wallet. Registered User refund amount is added to wallet
- New : Add setting to resolve theme compatibility issue
- New : Add custom CSS setting for refund and exchange form

05.12.2016 - ver 1.0.4
- New : Manage Stock of exchanged and refunded products
- New : Add Header Footer to email Content.
- Update : Make Mail Notification Design more attractive

08.11.2016 - ver 1.0.3
- New      : Add minimum number of days for auto accept refund request.
  - New      : Multiple request handling feature
  - Update   : Make refund and exchange request form more user friendly
  - Update   : Make user interface clear

27.09.2016 - ver 1.0.2
- New : Add exchange feature for all product type
- New : Automatically accept refund request
- New : Refund product including Tax
- New : Refund and Exchange for guest User.
- Update : Update Language file
- Update : Make Mail Notification Design more attractive
- Fixed : Exchange Variable product listing

17.09.2016 - ver 1.0.1
- New     : Create a setting to show/hide Reason Description for refund and exchange request form
- Update  : Make Refund and exchange form compatible with all themes.
- Update : Make notification more clear and user friendly

14.09.2016 - ver 1.0.0
- Initial Release
Compatible Browsers

Chrome, Firefox, Safari, Opera, Edge, IE11, IE10, IE9

Compatible With

WooCommerce 2.4.x, WooCommerce 2.5, WooCommerce 2.6.x

Files Included

JavaScript JS, CSS, HTML, PHP

Software Version

WordPress 4.0, WordPress 4.1, WordPress 4.2, WordPress 4.3, WordPress 4.3.1, WordPress 4.4, WordPress 4.4.1, WordPress 4.4.2, WordPress 4.5, WordPress 4.5.1, WordPress 4.5.2, WordPress 4.5.x, WordPress 4.6

33 reviews for WooCommerce Refund And Exchange With RMA

  1. WooCommerce Refund And Exchange With RMA
    5 out of 5

    :

    Great Plugin we need and excellent customer support!
    Thanks you for your help.

  2. WooCommerce Refund And Exchange With RMA
    5 out of 5

    :

    The greatest support ever, keep on lads and Thank you.

  3. WooCommerce Refund And Exchange With RMA
    5 out of 5

    :

    Best support, Always willing to look at any issue. They go over and beyond to resolve any issue associated with the plugin. Have also provided custom code to resolve issues. It makes it so much easier to work with the support team with their readiness to help.

  4. WooCommerce Refund And Exchange With RMA
    5 out of 5

    :

    Excellent support. Had some rather complex changes that my developers made to the plugin to better fit our needs and the support to help debug our changes were fantastic. Most plugin providers will refuse to provide support if you modify the files or use any customizations – these guys were up for the challenge and really helped out quick! 5-Stars!

  5. WooCommerce Refund And Exchange With RMA
    5 out of 5

    :

    Excellent customer support..best ever! Plugin rich in features and very easy to work with. Great job. Thank you very much!

  6. WooCommerce Refund And Exchange With RMA
    5 out of 5

    :

    amazing support for what i need and the plugin do all you need for manage… very well.thanks

  7. WooCommerce Refund And Exchange With RMA
    5 out of 5

    :

    Some bugs were there, but, the customer support fixed soon with quick response and great support!

  8. WooCommerce Refund And Exchange With RMA
    5 out of 5

    :

    Excellent support, Always willing to look at any issue. They go over and beyond to resolve any issue associated with the plugin. Have also provided custom code to resolve issues. It makes it so much easier to work with the support team with their readiness to help.

  9. WooCommerce Refund And Exchange With RMA
    5 out of 5

    :

    Great support!

  10. WooCommerce Refund And Exchange With RMA
    5 out of 5

    :

    Awesome, kind, fast and efficient customer care.
    The product is easy to install, to translate and to use.

  11. WooCommerce Refund And Exchange With RMA
    5 out of 5

    :

    Fast and efficient customer care.

  12. WooCommerce Refund And Exchange With RMA
    5 out of 5

    :

    Awesome, fast and efficient customer care.

  13. WooCommerce Refund And Exchange With RMA
    5 out of 5

    :

    Superb and quick support and great feature of refund, exchange and wallet in one package

  14. WooCommerce Refund And Exchange With RMA
    5 out of 5

    :

    Very good customer support. Very responsive and quickly helped to fix our issues. Definitely recommend.

  15. WooCommerce Refund And Exchange With RMA
    5 out of 5

    :

    Great Plugin and Excellent Customer Support. Lots of features in the Plugin. Very impressed with my purchase.

  16. WooCommerce Refund And Exchange With RMA
    5 out of 5

    :

    Customer and Technical Support are excellent. They took care of my issues right away. Great to deal with.
    Thanks.

  17. WooCommerce Refund And Exchange With RMA
    5 out of 5

    :

    I ran into some conflicts between the plugin any my system setup as well as some suggestions to improve the plugin to allow for customization I needed. The support and dev teams responded immediately correcting all the issues and implementing the improvements I suggested to make it possible to customize the way I needed it and hopefully making it better for all future users.

  18. WooCommerce Refund And Exchange With RMA
    1 out of 5

    :

    This is a pathetic plugin with so many bugs their support is incompetent can not resolve the issues and always say this is not compatible for one or other things. Few thing this RAE does not support Wallet management is very poor, they have managed wallet as a discount coupon and it doesn’t get refunded in case of refund
    they don’t have option for partial payment in case you want to use your wallet amount + normal payment method
    multiple exchange and refund cycles are full of bugs and now they say they do not support it.
    Multiple currency plugin is not compatible with this plugin. I would not recommend this plugin, instead tel clients to opt for another commerce solution with better refund and exchange module.

  19. WooCommerce Refund And Exchange With RMA
    5 out of 5

    :

  20. WooCommerce Refund And Exchange With RMA
    5 out of 5

    :

    Excellent customer support. Quick responses and quick fixing issues. Recommended!!

  21. WooCommerce Refund And Exchange With RMA
    5 out of 5

    :

    Great Plugin. Really takes Woocommerce to a new level. Offers Excellent Support!!

  22. WooCommerce Refund And Exchange With RMA
    5 out of 5

    :

    Great support team: immediate response time and great issue solving ability. 5 raised to the fifth stars

  23. WooCommerce Refund And Exchange With RMA
    5 out of 5

    :

    This plugin is excellent for us – we are essentially a clothing business so by nature we get a lot of returns / exchanges (size / fit etc).
    This takes a huge amount of the work out of this. Can’t recommend it enough.
    Got stuck setting up the form for non-account customers. Support were very quick and logged into our site and sorted in no time.
    Recommended.

  24. WooCommerce Refund And Exchange With RMA
    5 out of 5

    :

  25. WooCommerce Refund And Exchange With RMA
    5 out of 5

    :

    I have no words to describe the professionalism of this technical support team, it is simply incredible, I still can not believe the willingness to help their clients, thank you very much, keep what you are doing with as much excellence as now, doing the extra mile you will going very far. Today you are my favorites.

  26. WooCommerce Refund And Exchange With RMA
    1 out of 5

    :

    Exchanged order amount calculation is incorrect, the new order has negative tax value with 0 € total amount, code quality is not describable.
    $order = (object)$order_detail->get_address(‘shipping’);
    why would you save the address in a variable named order? However the customer service was available, they could not fix the error. Refund request is delayed with “we will get back to you soon”…

  27. WooCommerce Refund And Exchange With RMA
    5 out of 5

    :

  28. WooCommerce Refund And Exchange With RMA
    5 out of 5

    :

    brilliant plugin with equally brilliant support

  29. WooCommerce Refund And Exchange With RMA
    5 out of 5

    :

    I made this purchase with wrong understanding but my requirement was considered, along with feature availability, customer support is very prompt and everytime good to see positive response which makes this plugin very useful.

  30. WooCommerce Refund And Exchange With RMA
    5 out of 5

    :

  31. WooCommerce Refund And Exchange With RMA
    5 out of 5

    :

    The best customer support I have received for any of the plugins I have purchased for our Commerce site. Initially the product did not quite work out of the box for the Variable products in the exchange mode. However, as soon as I raised the issue the support team jumped right on it and resolved it very very quickly, i think they worked very hard to sort it all out. They have in fact gone the extra yard by assisting with looking at a plugin issue with a third party I can not praise them enough. In addition The plugin itself works great worth paying more that $22 for.

  32. WooCommerce Refund And Exchange With RMA
    5 out of 5

    :

    Finally! A WooCommerce return/exhcange plugin that is simple to use, well designed, and packed with hnady features. Awesome Support!!! Great work.

  33. WooCommerce Refund And Exchange With RMA
    5 out of 5

    :

    Had a problem with this plugin, although it was not there plugin that causes the problem, they helped me out great!

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