v1.7 onTrack - IT Asset Management & Project Management

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onTrack – IT Asset Management & Project Management

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4.54 out of 5 based on 46 customer ratings
(46)

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onTrack enables you to inventory hardware assets and licenses for your clients, get your projects organized, provide support through tickets and track and organize your work with issues. onTrack comes fully featured with network service monitoring, credentials manager, kanban project management.

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Version: v1.7
Created: 9 February 2016
Last Update: 28 December 2018
Author: codeniner

onTrack – IT Asset Management & Project Management

onTrack enables you to inventory hardware assets and licenses for your clients, get your projects organized, provide support through tickets and track and organize your work with issues.

onTrack comes fully featured with network service monitoring, credentials manager, kanban project management, reports, user panel and many more features.

MAIN FEATURES

  • Dashboard
    Overview of your activity including active tickets, assigned issues, recent assets and licenses.
  • Clients
    Easily manage all client’s data in one single page.
  • Assets
    Keep track of all the hardware you manage.
  • Licenses
    Keep track of all the licenses you manage.
  • Projects
    Easy to use project management feature.
    Visualize and organize your work with ease with the new Kanban board feature.
  • Tickets
    Use the integrated help desk feature to provide support for your clients.
    Ticket Auto-import from any email account.
    Ticket Auto-association to users, clients and assets.
    Use Escalation Rules to escalate tickets if they are not resolved within a certain period of time.
  • Issues
    Easily track and plan all your work through issues.
    Tasks, Maintenance Issues, Bug Tracking, Improvement Issues or New Feature Issues, all in one place.
    Assign issues to other team members.
    Associate issues to other objects in the system like clients, assets or projects.
  • Monitoring
    Be the first to know if your servers go down.
    Network service monitoring with email and SMS alerts.
  • Reports
    Generate timesheet like reports for your clients with all logged work and time.
  • Credential Manager
    Easily manage all your credentials.
    Assign credentials to assets and/or clients.
    Have you ever wanted to work on a server or router but can not remember or find the password? Use onTrack integrated Credential Manager to store all your passwords in one place.
  • User Portal
    Easy to use user portal.
    Your users/clients can view their inventory, view work progress, send tickets or issues and much more.
  • File Storage
    Keep all your files in one place.
    Upload files related to clients, assets or projects.
  • Multi Language Support
    System can be easily translated to any language.
  • Customizable
    Multiple themes to select from and customizable layout.
  • Easy Installation, Gravatar support, Email & SMS Notifications, Kanban Project Management, Ticket Escalation Rules and many more…

TESTIMONIALS



REQUIREMENTS

To run onTrack your hosting server must support the following:

  • PHP version 5.4 or greater;
  • MySQL version 5.5 or greater;
  • PHP PDO MYSQL extension;
  • PHP MCRYPT extension;
  • PHP IMAP extension (for tickets autoimport);
  • PHP FSOCKOPEN extension (for service monitoring);
  • Cronjobs (for automated tasks like email ticket and service monitoring).

CHANGELOG

Version 1.16 (28 December, 2018)

- Security fix
- Bug fixes

Version 1.15 (5 October, 2018)

- Bug fixes

Version 1.14 (9 September, 2018)

- Fixed a bug that when trying to add user or staff account resulted in error

Version 1.13 (5 September, 2018)

- Added rich text editor for Issues
- Credentials are now encrypted with OpenSSL (replacing the deprecated Mcrypt library)
- Custom Asset fields
- Custom License fields
- License Seats
- Ability to print labels with QR code for assets and licenses
- Import Assets and Licenses using CSV
- API
- Initial support for LDAP/AD authentication
- Bug fixes

Version 1.11 (30 January, 2018)

- Improved project management interface
- Milestones for Projects
- Tickets can now be assigned to a Project
- Time spent input for tickets and issues is now disabled
- Time tracking is now achieved with the Time Log feature
- All previous time spent entries will be automatically added to the time log during upgrade
- New issue status: In Review
- Credentials can now also be added in the new Credentials section
- Improved forms for Issues, Tickets and Credentials
- Phone, Web Address & Address fields for Contacts
- Improved Reports
- Public ticket submission form with reCAPTCHA
- Updated theme and other components to latest versions
- Automatically assign department to ticket based on email address
- Ability to preview attached images
- Bug fixes

Version 1.9 (20 July, 2017)

- Predefined replies are now inserted correctly
- Fixed ticket CC Recipients editing
- Fixed escalation rules date format
- Added password generator when adding users or staff accounts
- Ticket import bug fixes
- Added email piping support

Version 1.8 (8 June, 2017)

- Updated theme and other components to latest version
- UI improvements
- Date format can now be changed
- Inline attachments are now saved when importing ticket from email
- Ticket notifications contain now the attachments (if any)
- Time tracking for tickets
- Ticket notifications added new variables
- Variables for notifications are now listed when editing the template
- Bug fixes

Version 1.7 (16 December, 2016)

- Rijndael 256-bit CBC Encryption for credentials and license keys
- Support for ticket departments
- NTLM Auth support for tickets autoimport
- Tickets Improvements
- Bug fixes

Version 1.6 (22 August, 2016)

- Knowledge Base
- Predefined replies for tickets
- Ability to attach files to ticket replies
- Multiple file upload
- New fields for Assets
- While adding/editing an asset, attributes can now be added on the fly
- Data export to clipboard/csv/excel/pdf/print
- Bug fixes

Version 1.5 (21 July, 2016)

- Major codebase rewrite
- Several bug fixes
- Added new Issue type: Story
- Tickets notifications: added {status} variable
- Added the ability to upload profile picture (in addition to Gravatar support)

Version 1.4 (11 Apr, 2016)

- Users/Staff roles
- Ticket escalation rules (general and per ticket)
- Ability to add CC addresses for tickets
- Added contact info for suppliers
- Masked password input fields in system configuration
- Admins section renamed to Staff

Version 1.2 (13 Mar, 2016)

- Multi-language support
- Comments support for projects and tickets
- Admin notifications for new tickets and new ticket replies
- Autorefresh in tickets lists, dashboard and monitoring
- Active, Awaiting Reply and All Tickets views
- Active and All Issues views
- Password generator for credential manager
- Copy to Clipboard for credential manager
- Passwords in credential manager are masked (click to view)
- Get ticket priority from emails marked important
- Attachments are now imported when fetching tickets from email
- Improved system logging
- Bug fixes
- UI improvements

Version 1.1 (14 Feb, 2016)

- Project Management with Kanban board;
- File storage for clients, assets & projects;
- UI improvements;
- Bug fixes

Version 1.0 (4 Feb, 2016)

* Initial Release
Compatible Browsers

Chrome, Firefox, Safari, Opera, Edge, IE11

Files Included

JavaScript JS, CSS, HTML, PHP, SQL

Software Version

MySQL 5.x, PHP 5.4, PHP 5.5, PHP 5.6, PHP 7.x

46 reviews for onTrack – IT Asset Management & Project Management

  1. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

    This very well may be the most professional, comprehensive script I have purchased on СodeHolder. Literally not one complaint. Everything works exactly like I hoped and expected.

  2. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

  3. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

    Excellent

  4. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

  5. onTrack - IT Asset Management & Project Management
    4 out of 5

    :

    le Falta mejor atencion y mejorar las actualizaciones

  6. onTrack - IT Asset Management & Project Management
    1 out of 5

    :

    very very slow support………….

  7. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

    EXCELENTE PRODUCTO

  8. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

    Good system and Very good support..wish you more sell and waiting for new update in future..

  9. onTrack - IT Asset Management & Project Management
    4 out of 5

    :

    Very well build. Might need some improvements but for $40 well worth the money.

  10. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

    Good quality software and customer support is very good.

  11. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

  12. onTrack - IT Asset Management & Project Management
    1 out of 5

    :

    I have encountered a lot of errors. I wrote message. they did not answer. no support.
    program error.

  13. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

  14. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

  15. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

  16. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

    Bem, achei esse sistema muito bom. Na minha opinião ainda existem alguns itens que gostaria de ver aqui. O sistema é fácil e intuitivo. Eu sei que existem outros sistemas no СodeHolder com mais recursos e mais caros, mas onTrack me parece ser criado com mais cuidado e também me permite exportar ou imprimir uma lista de dados em quase todas as telas e que foi o diferencial para minha escolha.

  17. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

  18. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

  19. onTrack - IT Asset Management & Project Management
    4 out of 5

    :

    fast respon and very helpfull

  20. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

    Perfect support!!!!

  21. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

  22. onTrack - IT Asset Management & Project Management
    4 out of 5

    :

  23. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

  24. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

    An excellent application and an excellent developer. This is a very simple and easy to use application which has a large number of features included. In particular i like this application as i just need one application to manage everything rather than having 3 or 4 applications to handle all my data and requests and projects etc. Also excellent support 🙂

  25. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

  26. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

    An excellent application and an excellent developer. This is a very simple and easy to use application which has a large number of features included. In particular i like this application as i just need one application to manage everything rather than having 3 or 4 applications to handle all my data and requests and projects etc.

  27. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

    This is a system I’ve had in my head for a long time and finally, I found someone else had done it. Highly recommended and incredibly powerful!

  28. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

  29. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

    Great App – GREAT support!

  30. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

    Very well built plateform. Fast and intuitive.

  31. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

    Wonderful customer support

  32. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

    Works really well, looks really well and overall a massive efficency improvement to my department.

  33. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

    I love this item. It has made our department’s tasks and asset management initiative so much more easier.I trust this will sell so much more with constant and regular updates. Bravo to the author!

  34. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

    Works fine!

  35. onTrack - IT Asset Management & Project Management
    5 out of 5

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  36. onTrack - IT Asset Management & Project Management
    5 out of 5

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  37. onTrack - IT Asset Management & Project Management
    5 out of 5

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    top

  38. onTrack - IT Asset Management & Project Management
    4 out of 5

    :

    Good application for IT Control.
    only is necessary for next updates:
    * Import / Export option
    * Custom Fields
    * Better options in reports (Dashboard export, KPI, etc)

  39. onTrack - IT Asset Management & Project Management
    4 out of 5

    :

    Shows great promise.

  40. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

    email bug was fixed.

  41. onTrack - IT Asset Management & Project Management
    2 out of 5

    :

    Bugs and support response time has been weeks. Nice explanation of bugs but no fix given.

  42. onTrack - IT Asset Management & Project Management
    1 out of 5

    :

    Author has missed assured dates for product updates.

  43. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

    Thank you very much

  44. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

    Fantastico e pulito il codice, sviluppatore disponibile, consiglio questo prodotto!

  45. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

  46. onTrack - IT Asset Management & Project Management
    5 out of 5

    :

    Awesome tool! This is going to save our IT company so much time.

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